Customer service made easy

Scale at your own pace with a lightweight, AI-powered platform that delights customers and elevates support teams.

The support platform that just makes sense

Simplify customer service with an out-of-the-box solution that does all the heavy lifting.

Everything in one place

Manage Livechat, SMS, WhatsApp, and calls from one screen with our powerful Omnichannel Messenger.
Provide support anywhere

Get AI to work for you

Let Touchpoint handle the routine while your team delivers the best customer experience with the help of our AI assistant.
Discover intelligent features

Check off recurring tasks

Save your team time and energy by automating repetitive tasks with our no-code workflow builder.
Leverage easy workflows

Stay on the right track

Set goals for your team and track progress by using feedback surveys, dashboards, and powerful reporting.
Lead with confidence

Do these challenges resonate with you?

CS leaders cite overhead costs, rising customer expectations, and multi-channel communication as their main frustrations.

CS is a drain on the company’s budget

36% of CS leaders see revenue growth with automation

Customer expectations are increasing

72% of customers want immediate service

Managing multiple channels is a pain

62% of online shoppers are not happy with the CS on social media

Here’s where Touchpoint comes in

The omnichannel, AI-powered, and budget-friendly platform that has your back, no matter your position.

Business Owner

Customer Support Manager

Customer Support Agent

Business Owner

Take your business to new heights

Streamline support operations, enhance communication, and elevate customer satisfaction with a cost-effective but powerful solution. Make data-driven decisions based on insights into customer behavior, and tailor services and products to meet client needs.
  • Scalable pricing
  • Centralized platform
  • Easy implementation
  • High-performing teams
  • Loyal customers

Customer Support Manager

Help your team cross the finish line

Streamline your support operations, enhance communication, and elevate customer satisfaction with a cost-effective but powerful solution. Make more data-driven decisions based on valuable insights into customer behavior, and tailor your services and products to meet client needs.
  • Enhanced productivity
  • Improved collaboration
  • Quick onboarding
  • Streamlined workflows
  • KPI tracking

Customer Support Agent

Work smarter, not harder

Handle customer inquiries efficiently and deliver exceptional service with an easy-to-use solution. Stay on top of your workload, achieve faster response times, and collaborate with your team directly from the dashboard.
  • Intuitive UI
  • Auto-responses
  • 360° customer view
  • Shared inbox
  • AI-enhanced features

Streamline interactions from first contact to resolution.

A better way to organize and handle tickets

Enjoy the simplicity of an inbox combined with the efficiency of a helpdesk. Our powerful ticketing system helps your team track ticket progress, prioritize work, see quick assignments, set escalation rules, and keep everything neat and tidy with internal notes.

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Achieve a 360° view of every client

Agents can oversee and handle all customer interactions or requests with ease from one messenger screen. Get an instant view of client details, interactions, and history, and streamline your workflows.

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Provide support anywhere

Deliver consistently great experiences to your customers with our robust omnichannel capabilities. Enable customers to contact you through their preferred channel: live chat, SMS, call, or email.

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Avoid the busywork and build lasting customer relationships.

Keep customers happy

Gain insight into customer satisfaction levels with automated requests for feedback. When customers can easily assess the quality of your support service, you can start addressing their concerns faster.

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Work smarter with AI

Help agents breeze through support tickets with smart features like the text paraphraser or summarizer. Let AI handle the business as usual while your team focuses on meeting customer expectations.

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Serve clients faster with automation

Minimize unnecessary work by automating responses to common questions and configuring workflows. With integrated customer feedback, notifications to teams’ Slack channels, and ticket categorization, agents spend less time worrying about getting things done and more time keeping clients happy.

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Reach your goals faster with Business Intelligence.

Drive team performance

Help your team provide better support with custom goals and reports for agents, tickets, and more. Get a quick overview of the team’s workload, and see exactly how many tickets your team receives and resolves with real-time reports.

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Manage SLAs like a pro

Focus on what’s important with automatic SLA Management and ticket escalation rules. Track and measure the service level expected by your customers.

Integrate with your favorite apps

Enhance the customer experience by integrating with the most popular apps. Automate tasks and create a seamless customer support experience.

Make it easy for customers to reach you. Provide support anywhere.

Connect with your customers and offer instant help with our multi-channel support capabilities.
  • Live chat
  • Email
  • Virtual phone numbers
  • Calls
  • SMS
  • Whatsapp
  • Facebook Messenger
Live chat
Real-time support

Assist customers instantly with our fully customizable online chat widget. Personalize the widget to match your brand and your business needs.

Pre-chat forms

Gather relevant client information with pre-chat forms to add context. Automatically route chats to agents with the least amount of open conversations.

Post-chat surveys

Collect, analyze, and use relevant client insights to improve your processes and deliver a better customer experience with post-chat surveys.

Email
Connect your existing inbox

Use the email address your customers are already familiar with. Reply directly from Touchpoint by connecting your existing business email address.

Create a new inbox

Ready for something new? Create a new support email address from scratch. Manage multiple Touchpoint inboxes in parallel for different teams (customer service, sales etc.).

A shared team inbox

No more forwarding emails to the right agent. Your team is more productive when they can manage all incoming support requests with our collaborative shared inbox.

Virtual phone numbers
Bring your own carrier

Keep your existing phone numbers for continued mobile access while benefiting from cloud-based communication features.

Get a new phone number

Want your clients to contact you at a discounted or zero price? Get a new toll-free local or international number. Choose short, five-digit (16 xxx, 17 xxx, 18 xxx) numbers.

One number for texts & calls

No need to jump between two different phone numbers when you switch from SMS to calls. Use one number to contact your customers no matter the format.

Calls
Robust cloud phone system

Handle a heavy volume of inbound and outbound phone calls. Make use of our complete cloud-based call center solution to meet the needs of medium and small businesses.

Call recording and transcripts

Keep track of every call and quickly check factual information with automated call recording and call transcripts.

Greetings that feel personal

Create personalized greetings and play them to callers based on specific situations (outside business hours, on hold, etc.)

SMS
Two-way SMS Messaging

Communication is a two-way street. Use two-way SMS to reply to inbound texts and view a contact’s entire conversation history.

Always on call

Nothing beats the speed of text messaging when it comes to business communication. Send time-sensitive SMS text messages to your customers, partners, and staff in the blink of an eye.

Branded communication

Turn a simple SMS into a powerful branding tool. Help customers instantly recognize your messages and increase open rates with unique SMS sender IDs.

Whatsapp
Keep communication open

Take advantage of the world’s #1 messaging app to provide world-class support. Customers can reach out to you internationally at zero cost to them.

Create rich conversations

Keep your customers engaged with an array of features. The possibilities are endless: chat, call, send images, videos, and PDFs, all via Whatsapp.

Connect with your account

You can connect your existing WhatsApp account to Touchpoint or you can create a new account.

Facebook Messenger
Be where your clients are

Facebook is the #1 social media platform in the world. That means your clients are there too. Tap into their 170 million monthly active users to have a well-rounded customer service strategy.

A world of knowledge

See Facebook conversations from your business page in the same dashboard and gather insights into customer behavior.

Connect with your account

You can connect your existing Facebook account to Touchpoint, or you can create a new one. Moreover, you can have several Facebook pages connected at the same time.

Intercome

Live chat

Zendesk

Ticketing system

Asana

Project management

Mailchimp

Email campaigns

Intercome

Live chat

Zendesk

Ticketing system

Asana

Project management

Mailchimp

Email campaigns

Intercome

Live chat

Zendesk

Ticketing system

Asana

Project management

Mailchimp

Email campaigns

Intercome

Live chat

Zendesk

Ticketing system

Asana

Project management

Mailchimp

Email campaigns

Intercome

Live chat

Zendesk

Ticketing system

Asana

Project management

Mailchimp

Email campaigns

Google Drive

Cloud storage

Pipedrive

CRM

Slack

Team chat

Google Calendar

Events & meetings

Google Drive

Cloud storage

Pipedrive

CRM

Slack

Team chat

Google Calendar

Events & meetings

Google Drive

Cloud storage

Pipedrive

CRM

Slack

Team chat

Google Calendar

Events & meetings

Google Drive

Cloud storage

Pipedrive

CRM

Slack

Team chat

Google Calendar

Events & meetings

Google Drive

Cloud storage

Pipedrive

CRM

Slack

Team chat

Google Calendar

Events & meetings

Zoho CRM

CRM

Shopify

eCommerce

Trello

Project management

Gmail

Email

Zoho CRM

CRM

Shopify

eCommerce

Trello

Project management

Gmail

Email

Zoho CRM

CRM

Shopify

eCommerce

Trello

Project management

Gmail

Email

Zoho CRM

CRM

Shopify

eCommerce

Trello

Project management

Gmail

Email

Zoho CRM

CRM

Shopify

eCommerce

Trello

Project management

Gmail

Email

INTEGRATIONS

Seamless integration with 2,000+ business apps

Our no-code Zapier integrations and sturdy APIs connect Touchpoint to all your favorite apps and tools.

Pay for what you actually use. Embrace the zero-wasted-resource mindset.

Cost effectiveness is on everybody’s mind – who likes to pay costly subscriptions for products or services they don’t use?

Pay-per-use model helps you grow at your own pace.

Fexible, easy to monitor monthly cost, based on actual usage.

The most efficient payment solution to fix the right-sizing problem.

Minimal entry cost for your company, maximum scalability for your team.

From the creators of TextMagic,
another product you’ll love

Here is how our customers have improved their businesses with TextMagic.
4.7 out of 5
4.7 out of 5
4.4 out of 5

Frequently asked questions

Haven’t found what you were looking for?
What is Touchpoint?

Touchpoint is a lightweight customer service platform catering to the needs of small and medium businesses. By leveraging the power of automation and AI, Touchpoint enhances the efficiency of customer support operations, granting a holistic perspective of customer interactions across various communication channels. 

Notably, its transparent pricing, user-friendly interface, and integrated task management work harmoniously to facilitate the seamless delivery of exceptional customer experiences. 

It’s a tool designed to empower businesses, simplifying the complexities of customer service, while keeping the focus on fostering genuine connections with customers.

What sets Touchpoint apart from other customer service platforms?

Small and medium businesses often lack the resources to invest in expensive, complex customer service solutions but need robust software to cater to rising customer expectations. 

Here’s how Touchpoint sets itself apart from other customer service platforms: 

  • Low complexity: Touchpoint is easy to use, even for less tech-savvy agents.
  • No technical setup: Plug and play. Pairs well with SMBs that typically don’t have large IT/dev teams.
  • Pay-per-use pricing model: Ideal for smaller support teams. No need to upgrade to a higher plan just to use one additional feature.
  • Collaboration and transparency: No need to swap between tools—all communications happen from one screen. 
  • Communication with context: 360-degree customer view.

Our flagship product, TextMagic, is a leader in the business texting industry, with over 20 years of experience in the market.

On what channels can my team provide support via Touchpoint?

The Touchpoint platform is an omnichannel solution that can be used to deliver customer support on a variety of channels. You can interact with your customers via Live chat, email, or phone. We will soon be adding SMS, WhatsApp, and Facebook to the list of available channels.

Is Touchpoin platform right for me?

If you are an SMB and you agree with any of the following statements, then Touchpoint is the right solution for you:

  • You want to improve customer experience and loyalty with an omnichannel platform;
  • You want to manage all your customer interactions from one dashboard;
  • You want your team to adopt a new customer service technology effortlessly;
  • You want to improve collaboration between departments and achieve more transparency; or
  • You want a customer service platform that will grow and develop according to your needs.
How complex is the setup and maintenance of Touchpoint?

Touchpoint is a fully self-service tool. It’s super easy to get started and implement all of Touchpoint’s capabilities, even if you have no previous experience with similar tools.

We provide step-by-step tutorials, video guides, and a set-up wizard to help you get started with each module. Integrations are be configurable directly from the Touchpoint interface without the need to code anything. If you need any help getting started, you can also reach out to our support team for platform training. We’re more than happy to help!

Is Touchpoint going to be actively developed with my feedback?

Our team will actively develop Touchpoint after its initial release. We will only develop features that are truly useful to our customer base. User experience is very important to us, so we encourage you to submit every relevant aspect of your interaction with our product.

Does Touchpoint integrate with my other tools?

Touchpoint has no-code integrations available through Zapier’s catalog of over 1,000+ business applications. Direct integrations with Slack, Gmail, MS Exchange, Shopify, Jira, and TeamViewer are in the roadmap and will be available soon. Over time, we will add more direct integrations with other popular tools.

Our users are the first to have a say in which integrations will be developed and implemented.

Can I migrate my data to Touchpoint?

You can migrate your data to Touchpoint with just a few clicks. You can import contact data with standard fields or add custom fields to your import. We support Excel and CSV file formats. You can also connect your existing inboxes/email addresses to Touchpoint. We are also working to make importing tickets possible.

Is Touchpoint secure?

Security is a top priority for us. High-level security measures are implemented at both the organizational and technical levels to safeguard your data on the Touchpoint platform and provide highly reliable service.

Our Information Security Program follows the criteria set forth by the SOC 2 Framework. We perform regular external security penetration tests at least annually using certified vendors.

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Become one of the first Touchpoint users