Podcasts have emerged as a powerful medium for gaining valuable industry insights. According to a recent study published in the American National Library of Medicine, podcasts offer a convenient method to expand one’s understanding of diverse subjects. As a customer service professional, you should definitely leverage customer service podcasts.
Podcasts can easily fit into your daily routine, whether commuting, exercising, or simply going about your day. We’ve curated a list of the top ten customer service podcasts designed to inspire you in your customer service endeavors. Discover expert perspectives and actionable tips aimed at helping you become a more effective support professional.
While most people recognize the entertainment value of podcasts, they also serve as valuable educational resources. In addition to enjoying your favorite comedian’s jokes or getting hooked on a true crime series, podcasts offer an excellent way to stay updated on your industry’s latest developments and trends.
Given the extensive range of podcasts available, the comprehensive list of audible customer service podcasts that we’ve compiled should be able to deliver the most up-to-date insights and strategies in the customer service niche.
When evaluating a customer service podcast, several key features must be considered to ensure that it meets your needs and provides valuable insights.
Here are some features to look for in a quality customer service podcast:
Just as with audible customer service, seasoned hosts who deeply understand customer service practices can deliver invaluable insights and guidance to their listeners.
The caliber of the guests they invite can profoundly influence the richness and pertinence of the conversations, much like the way exceptional customer service enhances the overall customer experience.
A quality customer service podcast should focus on topics with real-world relevance. This means addressing the challenges and opportunities that customer service professionals encounter daily. Therefore, the content should offer tangible takeaways that can be readily applied professionally.
💡 There isn’t a one-size-fits-all recommendation for choosing the right customer service podcast. Your choice should align with your current stage and issues. For instance, a podcast featuring the challenges of the head of support at Shopify may not align with the needs of a head of customer service for a new SaaS.
A reliable podcast maintains a consistent release schedule, ensuring that listeners have access to fresh content regularly. Whether weekly, bi-weekly, or monthly, a dependable podcast schedule demonstrates a commitment to the listeners and ensures that you can stay updated on the best practices and latest customer service trends.
Interactivity is key in customer service podcasts. The best podcasts actively engage their audience through various means, such as social media interactions, listener surveys, or live Q&A sessions. They value audience feedback and incorporate it into future episodes, creating a dynamic and responsive listening experience.
💡 When considering the features to look for in a quality customer service podcast, remember that you should choose them based on your specific criteria and needs.
Let’s delve deeper into our selection of the best customer service podcasts.
Image source: SentiSum.com
Image source: Spotify
Image source: Yanique W.A. Grant’s Facebook page
We asked Yanique Grant to share with us her vision for the Navigating the Customer Experience podcast. She mentioned the following:
“Navigating the Customer Experience Podcast is geared towards helping you explore, learn, and find solutions to delighting and exceeding your customers’ expectations. It is our mission to create a more caring world and really help our listeners tap into industry best practices, learn new and innovative techniques and tips, and understand the value of customer experience in a business and how much retention and loyalty it can generate for the lifetime of your customer’s journey.”
Image source: Apple Podcasts
Angelina Gennis was kind enough to share a few words about CX Cast. This is what she said:
“Customer service reps are burnt out on empathy. The business is not helping by asking for more empathy from the frontlines. What leaders can do is make it easier to be empathetic – removing friction in the job and solving customer problems that are leading to repetitive and draining tasks on the part of the customer service team. Hire for empathy, and then design the employee experience to ensure there is enough energy to get through a day of empathetic conversation.”
Image source: blakemichellemorgan.com
Here are Blake Morgan’s thoughts on what drives her to run The Modern Customer Podcast:
“The Modern Customer Podcast conveys a message of how we make people feel – in business and in life – matters. Our show explores how businesses can make customers’ lives easier and better, featuring experts who provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience, and customers will choose you.”
Image source: dorrisconsulting.com
Here is what the hosts commented regarding the mission of The Intuitive Customer Podcast:
“We believe you should laugh and learn! The Intuitive Customer podcast helps you understand customer behavior. We look into why, despite the focus of many organizations since 2010, we are at the lowest point of customer satisfaction and, more importantly, what to do about it.”
When it comes to discovering a new customer service podcast, there are several effective methods you can use.
Podcast listening is a fantastic way to expand your knowledge, stay entertained, or simply unwind. To enhance your podcast experience, consider these valuable tips:
There are various alternatives to improve customer service that can complement your learning journey. Consider diving into customer service books, attending webinars, participating in workshops, or enrolling in relevant courses to comprehensively understand customer service strategies and techniques.
Engaging in online forums and communities dedicated to customer service can foster discussions and provide valuable insights. Networking events and conferences provide excellent opportunities to connect with industry experts and stay updated on the latest trends.
You can also leverage advanced tools like Touchpoint — our customer service tool that facilitates real-time support and two-way conversations. It is able to provide context to each interaction while ensuring the security and compliance of your support requests.
Iustina is a curious copywriter with an analytical mind and a demonstrated history in the advertising industry. She likes mixing words with data and is passionate about human behavior. When she's not at her work desk, you'll probably find her enjoying refreshing tea flavors, spilling stories on paper, or binge-watching true-crime documentaries.
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