Companies face a $3.7 trillion annual risk due to bad customer experiences, while three in four customers say that a bad interaction with a business negatively impacts their day. Given these realities, it’s clear that customers are no longer just seeking good-quality products or great services. They want a seamless experience throughout their journey, and the best customer service companies really get it.
When a business strives to make every customer experience (CX) a positive one, it reinforces its commitment to service and satisfaction. Exceptional customer service makes that business stand out in crowded markets and earns it customer loyalty and trust.
In this blog post, we’ll explore the top 15 companies that are killing it at customer service, what makes them shine, and the smart practices they use to keep their customers happy.
Let’s get started.
We worked hard to ensure that our list accurately includes the companies with the best customer service. Our evaluation is based on the following key factors:
These are often the most direct measures of a company’s customer service quality. They can be gathered through surveys, feedback forms, and online reviews on platforms like Google, Yelp, and social media. We prioritized businesses with consistently high ratings and positive customer sentiment in our top customer service companies.
Customers love it when support moves fast to solve their issues. We checked how fast the following companies respond to customer inquiries. This included reviewing their customer contact channels and how well they solved their customers’ problems.
Personalized support builds trust and loyalty, and we recognize companies that go the extra mile to make customers feel heard and understood. We looked for organizations that adapt their support style to different customer personalities and preferences.
The best customer service companies always look for innovative ways to provide more convenient and efficient service. Embracing the latest trends and exceeding expectations helps them stay ahead of the curve. We examined how they are using technology to enhance CX, which includes omnichannel support, self-service options, and artificial intelligence (AI) tools.
Recognition from reputable sources can validate a company’s good customer service practices. This includes awards, certifications, and positive mentions in industry publications and by recognized analysts.
🤝 Consistency in service delivery and adapting to changing customer expectations are also critical factors in maintaining customer loyalty and satisfaction. The companies with the best customer service are committed to long-term customer relationship management.
Let’s explore some of the most remarkable companies that have mastered the art of support by genuinely caring for their customers.
Image source: amazon.com
📦 From our own interactions with Amazon, we have found its customer service to be truly reliable. One instance that stands out is when we received a damaged item. The process to initiate a return was straightforward, and we got a replacement shipped out the same day.
Image source: slack.com
💬 We use Slack as our internal chat solution. However, we once faced an integration issue. Slack’s support was incredibly responsive. We used the in-app chat support, which connected us to an agent who guided us through troubleshooting within minutes. This highlighted Slack’s commitment to excellent customer service, reinforcing our positive view.
Image source: tripadvisor.in
🏰 During a recent visit to Disneyland Paris, one of our colleagues experienced firsthand the outstanding service Disney is known for. From answering questions about attractions to providing useful tips on where to find exclusive merchandise, the staff went above and beyond to ensure that our colleague had a memorable visit.
Aleksandra Lemzyakova, our head of customer support, shared why we deserve to be on the list of the best customer service companies:
“We understand that our customers have different preferences and needs when seeking support. That’s why we provide various resources to them. We also have an empathetic support team that is always ready to tackle issues head-on. At the end of the day, it’s not just about solving our clients’ problems; it’s about connecting with them and showing them that we care. Every interaction matters to us.”
Image source: ikea.com
🇸🇪 A trip to IKEA is more than a shopping task. Customers enjoy a carefully designed store that showcases furniture in realistic home settings, making it easier to envision products in their own spaces. The journey often culminates in a meal at the in-store restaurant. In other words, Ikea doesn’t just sell furniture — it sells the experience of the entire Swedish lifestyle.
Image source: fedex.com
🥇 As one of the companies with the highest customer satisfaction, FedEx has solidified its position as a leading logistics provider. From our perspective, it’s earned this trust through reliable service and a customer-focused approach.
Image source: buffer.com
💯 In our opinion, Buffer exemplifies what top customer-focused companies should strive for — a genuine commitment to personalized interactions and proactive service strategies.
Image source: ibm.com
🏆 IBM’s client-focused approach has earned it multiple industry awards, one of the most notable being winning the 2024 G2 Best Software Award.
Image source: customerservice.starbucks.com
🌟 Starbucks sets the bar high for what it means to be one of the companies with excellent customer service. We’ve personally experienced its commitment to consistency; no matter which Starbucks we visit, we expect the same quality and service.
Image source: parade.com
📲 A major plus is the possibility of placing orders via phone, especially for people with disabilities who have greater difficulty reaching the stores.
Image source: petfoodprocessing.net
❤️🩹 Chewy spares no expense when it comes to making its customers feel appreciated. If someone’s pet passes and they get stuck with a ton of leftover food, Chewy will take it off their hands. In some cases, they even send flowers to ease the owners’ suffering. This is what we call customer service that goes above and beyond.
Image source: apple.com
🌟 Apple’s products are unparalleled, so its customer service should also match that. The Apple World Trade Center in New York confirms it. You enter this vast space filled with the latest Apple products, and the staff are more than happy to lend a helping hand. They often include interactive workshops that teach you how to make the most of its products.
Image source: wwd.com
💯 Nordstrom’s products are top-notch, and the prices match the merch. We also love how it offers a complete shopping experience, including the possibility to dine out in one of its locations. All in all, you get your money’s worth, plus a temporary sense of belonging to the shopping elite.
The top companies with great customer service have set a high bar, and businesses looking to improve their services would be wise to take note. Here’s how to level up your game:
The companies we’ve mentioned have cracked the code of delighting customers at every touchpoint and building a loyal customer base in the process. Explore their strategies and start implementing their best practices in your own business. Remember, it takes more than just fast replies to provide exceptional support.
Raluca Mocanu is a seasoned content writer, specializing in content marketing since 2016. With a strong focus on customer behavior analysis and SEO optimization, she crafts compelling narratives that drive engagement and boost conversions.
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