The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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Customer service metrics to track in 2023

Top 17 customer service metrics to track in 2023 for guaranteed success

Customer service metrics are tools that help you deliver exceptional support. Learning how to measure them from our latest article.
Customer success vs. customer service

Customer success vs customer service: 6 Key differences to keep in mind

Learn about the similarities and differences between customer success and customer service and discover how these two synergize.
Freshdesk vs Zendesk

Freshdesk vs Zendesk: Which helpdesk software fits you best?

Undecided about which customer support software to choose from? We've thrown in a surprising alternative.
Customer engagement strategy

Create a profitable customer engagement strategy in 6 simple steps

Discover how to craft a customer engagement strategy that takes customer interactions to the next level.
Too many meetings - how to reduce their number

Too many meetings? How to cut back and focus on productivity

No more "This meeting could've been an email" jokes around the office. Learn how to improve team productivity by reducing the number of meetings from our product manager Urmo.
Examples of critical success factors in customer service

10 Examples of critical success factors to transform your support

Certain service factors are critical to customer service success. Learn about the ones that work best in 2023 from our most recent article.

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