The customer service blog

To outsource or not to outsource customer service? The answer lies in our most recent blog.

Who doesn't want happier customers? Streamline your customer service processes via knowledge bases today - our guide will show you how.

Learn about the Touchpoint vibe and industry trends from our product marketing manager - Alexandra.

We know hiring for customer support is a struggle. But onboarding doesn't have to be - streamline your customer support onboarding processes by following the steps in our up-to-date checklist.

No one likes waiting, especially customers who've signed a service level agreement with your business. Learn how to improve response times from our newest blog.

Are you struggling to hire customer service representatives in an optimal way? Our comprehensive guide should definitely come in handy.