The customer service blog

Lacking inspiration in crafting a compelling SaaS positioning statement? We've been there. Get some ideas from our latest blog.

A collection of 100+ tried-and-tested ChatGPT prompts for small business, marketing, sales, collaboration, and more.

Measuring and improving the product adoption rate is vital for the success and sustainability of your business. Let's explore the best practices for improving it. 

While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.

This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.

Find out more about Touchpoint, the customer engagement platform designed for small- and medium-sized businesses, and the team behind it.