The customer service blog

From omnichannel to personalized onboarding, these seven customer onboarding trends will help you improve your customers' first experience with your product.

A closed feedback loop is a system that uses client feedback to adjust products to become a better fit for the end customer. Learn how to build one to build better products.

SMS is the most effective channel for offering real-time support. Let's explore the perks of text customer service and how you can integrate it into your business.

Whether you're a small business, a startup, or have been in it for years, we believe that these tips can help you improve customer satisfaction and reduce your customer churn rate.

If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.

Choosing a domain is an essential part of starting a successful SaaS business. The strongest SaaS domain names are memorable, simple, consistent with the company's market position, and aligned with trademark rights.