The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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Freshdesk vs Zendesk

Freshdesk vs Zendesk: Which one wins the battle of helpdesks?

Undecided about which customer support software to choose from? We've thrown in a surprising alternative.
How to respond to a cancellation email

Customer cancellation emails: How to turn challenges into re-engagement opportunities

Let your customers leave on a positive note and learn how to reconnect to them back.
Call center management

How to empower your support team: The role of call center management

Learn how to retain your agents and motivate them to provide exceptional customer service in the face of adversity.
How to deal with angry customers

From frustration to resolution: How to deal with angry customers like a pro

"Defusing" an angry customer truly is an art. Learn how to navigate customer anger from our latest article.
Customer service automation

How seamless customer service automation can empower your support team

Automating customer service has never been easier. Find out how from our most recent article.
Customer segments

How to unlock growth opportunities: Leveraging customer segments in 2023

Learn how to use customer segmentation to your advantage in your marketing and sales efforts.

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