The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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Top customer service podcasts

Top 10 customer service podcasts to elevate your skills

Gain insights, improve skills, and stay inspired with our picks for the 10 best, must-listen customer service podcasts of 2023.
What is customer advocacy?

Mastering customer advocacy: 5 Strategies for business growth

Read our latest guide to find out how you can improve customer advocacy and turn every business relationship into a long-lasting one.
Customer success vs. customer service

Customer success vs. service: 6 Key differences to grasp

Learn about the similarities and differences between customer success and customer service and discover how these two synergize.
How to offer efficient social media support

From complaints to resolutions: 14 Best practices for social media support

Enhance customer experience through social media support by checking out some strategies we've tested ourselves.
How to automate email responses

How to elevate customer service through effective automated email responses

Check out the best practices for automating support email responses from out latest blog.
How to identify customer touchpoints

25 Customer touchpoints: How to identify them and why they’re important

This article will teach you how to identify the most important customer touchpoints and make the most of their lead-nurturing potential.

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