The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

Support
  • All categories
  • Business
  • Management
  • Marketing
  • Sales
  • Support
How to avoid response bias

Response bias: Tips to spot it and improve your surveys

Struggling to get accurate data through your customer feedback surveys? Learn how to minimize the effect of response bias.
Freshdesk vs Zendesk

Freshdesk vs Zendesk: Which helpdesk software fits you best?

Undecided about which customer support software to choose from? We've thrown in a surprising alternative.
How to respond to a cancellation email

How to respond to cancellation emails: 10 Tips and 11 templates

Let your customers leave on a positive note and learn how to reconnect to get them back.
Call center management

Master call center management: 10 Best practices & mistakes to avoid

Learn how to retain your agents and motivate them to provide exceptional customer service in the face of adversity.
Customer service automation

How seamless customer service automation can empower your support team

Automating customer service has never been easier. Find out how from our most recent article.
Customer segments

Mastering customer segments: Strategies to boost your ROI

Learn how to use customer segmentation to your advantage in your marketing and sales efforts.

Become one of the first Touchpoint users

Get started View pricing

We use cookies on the website to collect information about the use of our website and to personalize the experience of using our website. You can find more information about cookies in Touchpoint.com Cookie Policy.