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Freshdesk vs Zendesk

Freshdesk vs Zendesk: Which helpdesk software fits you best?

Undecided about which customer support software to choose from? We've thrown in a surprising alternative.
How to respond to a cancellation email

How to respond to cancellation emails: 10 Tips and 11 templates

Let your customers leave on a positive note and learn how to reconnect to them back.
Call center management

Master call center management: 10 Best practices & mistakes to avoid

Learn how to retain your agents and motivate them to provide exceptional customer service in the face of adversity.
Customer service automation

How seamless customer service automation can empower your support team

Automating customer service has never been easier. Find out how from our most recent article.
Customer segments

Mastering customer segments: Strategies to boost your ROI

Learn how to use customer segmentation to your advantage in your marketing and sales efforts.
Examples of critical success factors in customer service

10 Examples of critical success factors to transform your support

Certain service factors are critical to customer service success. Learn about the ones that work best in 2023 from our most recent article.

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