The customer service blog

No one likes waiting, especially customers who've signed a service level agreement with your business. Learn how to improve response times from our newest blog.

Is your customer service reactive or proactive? Learn what works best in 2023 with regards to proactive customer service from our newest article.

Forget about boring FAQ pages. The tips and templates we've put together in this article will surely make your FAQ content stand out.

Are you struggling to hire customer service representatives in an optimal way? Our comprehensive guide should definitely come in handy.

Human-AI interactions are not science fiction anymore. They are happening here and now. Discover our AI tool selection for improved productivity and customer success!

Running a successful business requires excellent customer service and communication. Call centers have become an integral part of any business, as they provide a way to connect with customers and address their needs. However, choosing between inbound vs outbound call centers can be daunting, as each type serves a different purpose. This article dives into the debate regarding inbound vs outbound call centers. It will highlight the unique features of each and help you to determine which one is best suited for your business needs. What is an inbound call center?  The quality of the customer service delivered...