The customer service blog

Is your customer service reactive or proactive? Learn what works best in 2023 with regards to proactive customer service from our newest article.

Forget about boring FAQ pages. The tips and templates we've put together in this article will surely make your FAQ content stand out.

Are you struggling to hire customer service representatives in an optimal way? Our comprehensive guide should definitely come in handy.

Human-AI interactions are not science fiction anymore. They are happening here and now. Discover our AI tool selection for improved productivity and customer success!

In this blog post, we’ll discuss the benefits of VOC surveys and provide some examples and templates to help you get started.

In this article, we will list different types of survey questions you can use to gather valuable insights based on the stage of your customer's journey.