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voice of the customer -featured

What is the voice of the customer and how to build a VOC program

This article explores the benefits of developing a voice of the customer (VOC) program and shares a step-by-step guide on capturing relevant customer feedback.
customer satisfaction indicator - csat vs nps

CSAT vs. NPS: Which is a better indicator of customer satisfaction? 

If you want to improve customer experience and customer loyalty, you should take a closer look at your CSAT and NPS. In this article we compare CSAT vs NPS to help you measure CX more effectively.
Scale development team - Touchpoint

How we scaled our software development team from 5 to 50+

If you want to scale your development team, this article will give you the tools you need to succeed. We will take you through our biggest pain points, the solutions we found, and our main takeaways after growing from 5 to 50+.

Greetings from the Touchpoint team 👋

Find out more about Touchpoint, the customer engagement platform designed for small- and medium-sized businesses, and the team behind it.

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