The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

Support
  • All categories
  • Business
  • Management
  • Marketing
  • Sales
  • Support
Welcome email templates

Welcome emails done right: 15 Templates for every occasion

Start crafting more engaging welcome emails by checking out our selection of templates and real-world examples.
A guide to omnichannel communication

A step-by-step guide to successful omnichannel communication

Discover the power of omnichannel communication for seamless customer experiences.
How to identify and alleviate customer pain points

Overcoming customer pain points: 20+ Strategies that work

Alleviating customer pain points is no easy task. Check out our tips for tackling real-life pain point scenarios.
Email survey templates for guaranteed feedback

15 Email survey templates to ensure customer feedback

Struggling with low reponse rates after sending out email surveys? We've put together some templates to guide you in your journey for customer feedback.
16 appreciation email templates

The ultimate guide to professional appreciation emails: 16 Templates and best practices

Discover how to express gratitude effectively to employees and customers.
Apology email to customer templates

The ultimate apology email to customers: 15 Effective templates plus tips

Need a hand crafting the most sincere apology email to your customers? Our templates may be the best ones you'll see today.

Become one of the first Touchpoint users

Get started View pricing

We use cookies on the website to collect information about the use of our website and to personalize the experience of using our website. You can find more information about cookies in Touchpoint.com Cookie Policy.