The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

Support
  • All categories
  • Business
  • Management
  • Marketing
  • Sales
  • Support
Live chat support in 2024

Your comprehensive guide to live chat support in 2024

Take your customer service to the next level by integrating live chat support into your business.
Best knowledge base software in 2024

Knowledge base software: Our top 11 list to power up your customer self-service

Boost your customer self-service capabilities with the best tools for creating, organizing, and sharing knowledge seamlessly.

Skyrocket your credibility: 20+ Ways to increase Google reviews

Boost your business's online reputation with these 20+ effective strategies to encourage more Google reviews from your satisfied customers.

How to respond to negative reviews and win back customers

Improve your online reputation and customer relations by addressing criticism with skill and empathy.
Omnichannel Customer Experience

How to transform customer journeys with omnichannel experience tactics

Learn how an omnichannel customer experience seamlessly integrates multiple communication channels to enhance customer satisfaction.

Top 15 customer engagement platforms to leverage in 2025

Discover how customer engagement platforms can help businesses manage interactions and improve service via integrated communication channels.

Become one of the first Touchpoint users