The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

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10 Examples of good customer service

10 Examples of good customer service and key practices on how to deliver it

Discover inspiring examples of excellent customer service that highlight the importance of going above and beyond for customers.
Contact Center Automation cover

Contact center automation: 10+ Use cases and how to implement it

Find out how to efficiently implement contact center automation for your business in our latest guide.
Top 10 self-service help desks

Top 10 self-service help desks to elevate your customer support

Discover the top customer self-service help desk examples to empower users.
The most effective customer contact channels in 2024

Top 12 customer contact channels to boost engagement in 2025

We take a closer look at the most effective customer contact channels this year to help you choose the most effective ones for your business.
How to improve customer service in 2023

12 Proven strategies to improve your customer service in 2024

Get the most up-to-date tips on customer service improvements from our newest article.
Customer success metrics to track in 2024

15 Must-track customer success metrics for accelerated growth

Discover the most important customer success KPIs and learn how to measure them.

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