The customer service blog

Gain insights on delivering outstanding customer service, advancing your support career, leading a support team, and learn all there is to know about building SaaS.

Support
  • All categories
  • Business
  • Management
  • Marketing
  • Sales
  • Support
How to master customer communication

Master customer conversations: 6 Proven communication techniques

Customer communication does not have to be complicated. Let's examine six simple ways that will help your support team master it.
How to create a troubleshooting guide for customer service

Streamline support: How to build an effective troubleshooting guide

Take your customer support to the next level in 7 simple steps.
Top 10 customer service certifications

Top 10 customer service certifications to elevate your skills

Check out the best training programs to advance your career.
Customers service vs customer support

Customer service vs. support: What’s the real difference?

Discover the differences and commonalities of customer service and customer support and learn how to make them work together.
Top Zendesk alternatives

Choosing the perfect Zendesk substitute: Top 11 alternatives in 2023

Find the support platform that best fits your needs from the top Zendesk alternatives on the market.
Customer service metrics to track in 2023

Top 17 customer service metrics to track in 2023 for guaranteed success

Customer service metrics are tools that help you deliver exceptional support. Learning how to measure them from our latest article.

Become one of the first Touchpoint users

Get started View pricing

We use cookies on the website to collect information about the use of our website and to personalize the experience of using our website. You can find more information about cookies in Touchpoint.com Cookie Policy.