The customer service blog

Customer satisfaction surveys are powerful tools for collecting feedback and building better customer experiences. Find out what types of surveys to run and how.

First contact resolution rate is a great indicator for customer support efficiency. Find out how to measure and improve it from our guide.

While many companies invest heavily in extensive employee training programs to boost their customer service skills, a cost-effective alternative is equally effective: reading books on the subject.

A closed feedback loop is a system that uses client feedback to adjust products to become a better fit for the end customer. Learn how to build one to build better products.

SMS is the most effective channel for offering real-time support. Let's explore the perks of text customer service and how you can integrate it into your business.

Whether you're a small business, a startup, or have been in it for years, we believe that these tips can help you improve customer satisfaction and reduce your customer churn rate.