The customer service blog

Measuring and improving the product adoption rate is vital for the success and sustainability of your business. Let's explore the best practices for improving it. 

In this blog post, we’ll discuss the benefits of VOC surveys and provide some examples and templates to help you get started.

In this article, we will list different types of survey questions you can use to gather valuable insights based on the stage of your customer's journey.

Our tips for encouraging better workplace collaboration based on our experience growing a remote-first team (with almost 100 people working on different projects).

Find out more about the team behind Touchpoint, our development roadmap, and goals, from our product manager - Urmo.

Lacking the inspiration to come up with call center scripts? Look no further - our blog contains some brilliant examples you can use to take your customer service efforts to the next level.